What can I personalize?
We offer custom pieces such as centerpiece picks, cake toppers, keychains, koozies, trinket boxes, and embroidered keepsakes. Options depend on the item. Send us your idea if you’re unsure.
What should I include in a custom request?
Tell us the item, wording or name, colors, theme, quantity, and the date you need it. Please check names and spelling carefully. For sensitive personal information, ask us how to share it securely first.
How long will my order take?
Production generally takes about 1–2 weeks, depending on the item and customizations. Shipping time is additional; contact us with your event date to discuss timing.
Where do you ship?
We currently ship within the United States. We plan to expand to Canada and Mexico in the future.
How much is shipping?
Available shipping options and charges appear at checkout. See our shipping information for more details.
When do I pay?
Full payment is due when you place your order.
Can I cancel or return a custom order?
You can cancel for a full refund before we begin designing or making your item. Once work begins, custom orders can’t be canceled or refunded for a change of mind. If something arrives damaged or incorrect, please contact us. See our returns and exchanges policy.
What if something arrives damaged or incorrect?
Use our contact form with your order number, a description of the problem, and photos if available so we can review it with you.